Returns and Excahnge

Most items purchased from may be exchanged or returned for a full refund, less shipping and handling charges, within 14 calendar days of the date.

Nondefective items may still be returned pass the 14 calendar days and up to a maximum of 30 days, but will be subject to a restocking fee of 15 percent of the item price.

Items that are purchased on sale or on clearance may be exchanged or returned within 14 calendar days only, (no exceptions.)
Non-Damaged / Non-Defective Returns, that were shipped with a (Free Shipping) method will be charged full shipping and handling fees.

If you want to return an item to, please contact us for a Return Authorization Number (RA#) prior to returning your item. You can contact us by e-mail by using our contact us link at the bottom of the page or call us at 514-416-8996. Any items you try to return to us without a valid RA# will not be honored and you will incur the shipping cost and expense.

If an Item is nonfunctional at the time of arrival, please contact us to arrange an exchange.

If an Item is damaged or broken at the time of arrival please see our shipping info page. is not responsible for return freight, Original shipping fees are non-refundable.

The few exceptions that cannot be returned include:

  • Clearance Items
  • Gift Cards / Gift Certificates
  • Personalized Items
  • Items Marked “Non-Returnable” (clearly indicated on the sale page before placing your order)

In order to receive a refund on an item:

  • The item must be unopened and in a new and resalable condition.
  • The item must have all original packaging, parts, and accessories.
  • If an item was in a plastic bag or shrink wrap when sent to you, in must be unopened and still in the plastic bag or shrink wrap.

If you used a gift card to pay for all or part of an order, we will apply a store credit first – up to the gift card amount used to purchase the order. Any remaining balance will be refunded to the credit card or PayPal account you used for the original purchase.

Please note, that all transactions are in US currency. | These terms can change at any time without notice.